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Privacy Policy


CEMHER is aware that it is in your interest to know how your personal information is used and distributed. We treat the handling of confidential information seriously. Below, you will find more information about our Privacy Policy.

1. Identity of the Person Responsible for the File

The information provided by the USER through any of the forms on the WEBSITE will be included in one or more files under the responsibility of KILNHER, S.L. (hereinafter, THE COMPANY), with CIF B98349798, address at C/ Llanterners 44 – Poligono Industrial La Figuera – 46970 Alaquas (Valencia).

2. Purpose of treatment

THE COMPANY will treat the information provided by the USER for different purposes, depending on the way the data is collected:

  • To provide the services requested by the USER.
  • Manage, administer, provide, expand and improve the services to which the USER has decided to subscribe or register.
  • Adapt these services to improve their quality for the USER.
  • To design new services related to the previous ones.
  • To carry out statistical studies that allow us to design improvements in the services provided.
  • Send information requested by the USER.
  • Manage the applications sent by the USER.
  • Where appropriate, manage the contractual or commercial relationship established between the COMPANY and the USER.
  • Send information about changes in the products or services contracted by the USER.
  • Send information about new products or services similar to those originally contracted.

The USER consents to the processing of his/her data for the purposes described above, without prejudice to his/her right to confirm or revoke such consent by checking the box provided for this purpose in each of the forms.

For the purposes mentioned above, your data will be processed with your consent for the period stipulated in each of the forms or until you express your desire to cancel or oppose their treatment. In those cases where there is a business relationship between THE COMPANY and the USER, your data will be kept as long as the business relationship is maintained and subsequently for the time necessary to meet possible legal responsibilities.

The User is informed and expressly and unequivocally consents to the processing of his/her personal data by THE COMPANY through online tools for sending electronic communications provided by companies such as SalesForce located in the United States of America and adhered to the EU-US Privacy Shield Framework, which provides adequate guarantees for the processing of personal data. These tools collect information through pixels (tiny and transparent images associated with your address), which make it possible to know who and when you are accessing our campaign. The User will be able to prevent these uses by configuring his e-mail manager to prevent the automated downloading of images.

3. Recipients of the information

We inform you that your data will not be communicated to any third party, unless:

  • The transfer is authorized by law.
  • The treatment responds to the free and legitimate acceptance of a legal relationship whose development, compliance and control necessarily involves the connection of such treatment with third party files, such as, for example, stores in which you will collect samples, or have requested a prior appointment; banking institutions for the billing of products or services contracted; or courier companies for the shipment of the products requested.
  • The data are requested by the Ombudsman, the Public Prosecutor’s Office or the Judges or Courts or the Court of Auditors, in the exercise of the functions attributed to them.

Likewise, they may be communicated to those suppliers who provide any service to THE COMPANY and for which they need access to your personal data.

4. Compulsory or optional nature of the information requested

The mandatory data of each form will be identified as such in the form itself, marked with an asterisk. The refusal to provide such information will prevent the service requested by the USER from becoming effective.

5. Rights exercise

The USER may revoke his/her consent and exercise his/her rights of access, rectification, cancellation/deletion, opposition, limitation and portability by sending an e-mail to the address of our Data Protection Delegate , or by ordinary mail to the above address, identifying him/herself as a USER of the WEBSITE, providing a photocopy of his/her ID card or equivalent document and specifying his/her request.

Likewise, if you consider that your right to personal data protection has been violated, you may file a complaint with the Spanish Data Protection Agency. (

6. USER Commitments

The USER guarantees that he/she is of legal age and that the information provided is accurate and truthful.

The USER undertakes to inform THE COMPANY of any changes to the information provided by sending an e-mail to the address of our Data Protection Officer , identifying himself as a USER of the WEBSITE and specifying the information to be modified.

7.  Third party data provided by the USER

In the event that the USER provides personal data of third parties for any purpose, he/she guarantees to have previously informed the affected parties and to have obtained their consent for the communication of their data to THE COMPANY.

The USER guarantees that those concerned are of legal age and that the information provided is accurate and truthful.

THE COMPANY will verify the consent of those affected through a first email with non-commercial content in which the verification of the consent given on their behalf by the USER will be requested.

In the event of liability arising from a breach of these conditions by the USER, the USER shall be liable for the consequences of such breach.

8. Processing of data from Facebook.

Access to the Content offered by THE COMPANY through Facebook is voluntary and free of charge for Facebook members and implies their formal acceptance of this Privacy Policy as well as any other general or specific rules established by Facebook for such purposes. (Facebook Privacy Policy).

THE COMPANY guarantees the confidentiality of the personal data provided by the Users, also guaranteeing its correct treatment in accordance with the current Data Protection regulations and this Privacy Policy.

In compliance with the provisions of such regulations, THE COMPANY informs you that access to the Contents requires the User to provide certain personal data (hereinafter, the “Personal Data”). Unless expressly stated otherwise, it is mandatory to provide all Personal Data requested in order to access the Contents.

THE COMPANY will provide the User, prior to collecting Personal Data, with a link to this Privacy Policy, which will allow the User to give his/her prior, informed, specific and unequivocal consent in order for THE COMPANY to proceed with the processing of his/her Personal Data.

Likewise, if the user expressly consents to the marking of the corresponding box on the Form, he/she will be authorizing THE COMPANY to send commercial communications about products, services, events and other information related to THE COMPANY.

It is a prerequisite for accessing the Contents of THE COMPANY that the User is over 16 years of age.

It is the User’s responsibility that all information provided is truthful and up to date. THE COMPANY warns the User that he/she can only include his/her own Personal Data, which must be adequate, pertinent, current, accurate and true. To such effects, the User will be the only responsible for any damage, direct and/or indirect, that may be caused to third parties or to THE COMPANY by the use of Personal Data of another person, or his own Personal Data when they are false, erroneous, not current, inadequate or impertinent.

By accepting this Privacy Policy, the User agrees that THE COMPANY may access: (i) the information (including Personal Data) that he/she provides through the corresponding registration forms, if any, (ii) the data contained in his/her Facebook profile (including his/her profile picture).

All Personal Data provided will be included in files under the responsibility of THE COMPANY. You can consult the identity of the Responsible, as well as the purposes, recipients and other information regarding the data processed, at the beginning of this Privacy Policy. Likewise, as specified in section 5 of this Privacy Policy, the USER may exercise their rights of access, rectification, cancellation / deletion, opposition, limitation and portability through an email to the address of our Data Protection Officer , or through regular mail to the address above, identifying themselves as FACEBOOK USER, providing a photocopy of ID or equivalent document and specifying their request.

Likewise, if you consider that your right to personal data protection has been violated, you may file a complaint with the Spanish Data Protection Agency. (

9. Cookies and tracking files

The USER accepts the use of cookies and IP address tracking files whose use allows THE COMPANY to collect data for statistical purposes such as: date of first visit, number of times visited, date of last visit, URL and domain from which it came, browser used and screen resolution.

The USER has the option to prevent the generation of cookies by selecting the appropriate option in your browser. However, THE COMPANY is not responsible for the fact that the deactivation of the same prevents the proper functioning of the page. COOKIES POLICY.

10. Safety measures

THE COMPANY has adopted the necessary technical and organizational measures to ensure the security of personal data and avoid its alteration, loss, unauthorized processing or access, given the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or the physical or natural environment.